Last Updated: November 7, 2026 | Website: www.unikaway.com
1. SUPPLIER GOVERNANCE
Unikaway functions as an intermediary travel reseller. All cancellations, modifications, date changes, and refund eligibility are strictly governed by the specific rules and penalties established by the third-party Travel Suppliers (airlines, hotels, cruise lines, transfer providers, and tour operators) fulfilling your reservation.
2. FLIGHT CANCELLATION TERMS
Flight cancellation terms depend on the fare rules for the ticket and on how the flight was booked.
A flight booked directly with an airline may carry that airline's own cancellation policy, including a 24 hour policy when the airline offers one and its conditions are met. Flights booked through Unikaway are booked through a ticket agent service. The U.S. Department of Transportation 24 hour rule for airline customer service plans does not create a free cancellation right for those bookings.
Your fare may be not refundable. It may carry an airline penalty. It may return value only as a voucher or travel credit. It may also carry a separate servicing fee. Before you pay, we show the cancellation terms published for your fare. Before you confirm a cancellation, we show the current refund amount, penalty, fees, and refund destination when the booking provider returns them.
If an airline cancels or significantly changes your flight, different refund rights may apply. Section 7 below covers that case.
3. REFUNDS FOR NON-HOTEL PRODUCTS
For travel products other than hotels paid through Square, if you cancel a booking that is refundable under the supplier's terms, your refund equals the amount you paid, minus the supplier's cancellation penalty, minus the actual card processing fee charged on your payment where the deduction applies (see "Card Processing Fee on Refunds" in the Terms and Conditions). Unikaway does not deduct its markup or any other Unikaway charge from such a refund, and no other Unikaway fee is taken out of it. Bookings paid through our booking provider are refunded by that provider under the cancellation terms accepted for the rate where the provider collected the payment as merchant of record, and Unikaway does not deduct a processing fee on those bookings. Hotel bookings are governed by Section 4 below, not this section.
4. HOTEL BOOKING REFUNDS
For hotel bookings, the following rules apply instead of Section 3 above:
- Refundable Hotel Booking with $0 Cancellation Penalty: 100% of the amount you paid to Unikaway for the hotel booking is refundable when the booking is cancelled within the applicable refundable period. This includes any markup incorporated into the retail hotel price: Unikaway never deducts its markup from a refund. Where the processing-fee deduction applies, the refund is reduced by the actual card processing fee charged on your payment (see "Card Processing Fee on Refunds" in the Terms and Conditions). If your rate entitles you to a full refund, no processing fee is deducted.
- Hotel Booking with a Cancellation Penalty: Your refund equals the amount you paid to Unikaway minus the applicable supplier cancellation penalty and, where the processing-fee deduction applies, minus the actual card processing fee charged on your payment, subject to the specific cancellation terms accepted at booking.
- Non-Refundable Hotel Booking: No refund is available unless required by law or otherwise authorized under the applicable supplier terms.
- Current Terms at Cancellation: Before you confirm a self-service cancellation, Unikaway displays the current cancellation terms and a breakdown of the refund: the amount you paid, the supplier cancellation fee, the original card processing fee where the deduction applies, and your estimated refund. The refund stays an estimate until the supplier confirms the cancellation, and Unikaway initiates the refund only after receiving the supplier's funds. A rate is described as having "free cancellation" when the supplier charges no cancellation penalty for cancelling in that period; the card processing fee treatment described above still applies to the refund amount.
5. TRAVEL INSURANCE DISCLAIMER
Unikaway strongly advises all customers to purchase comprehensive travel insurance covering trip cancellation, medical emergencies, flight delays, and baggage loss. Unikaway is not responsible for financial losses resulting from voluntary cancellations, medical emergencies, or personal circumstances where the underlying Travel Supplier deems the booking non-refundable.
6. FORCE MAJEURE & UNFORESEEN EVENTS
Unikaway shall not be liable or required to issue out-of-pocket refunds for failure or delay in fulfilling booking obligations caused by events beyond its reasonable control ("Force Majeure"), including but not limited to acts of God, severe weather, natural disasters, epidemics, government travel bans, strikes, or civil unrest. In such events, refund eligibility remains strictly subject to the recovery of funds from the primary Travel Supplier.
7. REFUND PROCESSING TIMELINE AND METHODS
Once a cancellation is submitted and approved by the Travel Supplier:
- Method: Approved refunds will be credited back exclusively to the original payment method used at checkout.
- Processing Timeline: For every product, Unikaway initiates your refund after the supplier cancellation is verified and the supplier's refund has been received by Unikaway. Supplier processing times generally range from 7 to 30 business days. Once Unikaway initiates the refund, your bank or card issuer controls when it posts to your account, which may take up to 1-2 billing cycles. Unikaway cannot promise an exact posting date controlled by your bank or card issuer.
- Bookings Collected by Our Booking Provider: If our booking provider collected your payment as merchant of record for your booking, the provider issues your refund directly under the cancellation terms you accepted for your rate. Unikaway does not initiate that refund, does not hold the funds, and does not deduct any processing fee from it. Some bookings supplied through our booking provider are instead paid to Unikaway through our payment provider at checkout; for those bookings, Unikaway issues your refund against your original payment under Sections 3 and 4 above, and the card processing fee treatment described there applies.
- Airline cancellations and major changes: If the airline cancels or significantly changes your flight, the refund is handled by the party whose name appears on your card statement for the booking, as required by applicable law. We will help you reach the right party and will tell you what we learn. A servicing fee for a voluntary cancellation does not apply to an airline caused cancellation or major change.
- Airline Credits: Where an airline issues a Future Travel Credit instead of a cash refund, the credit remains bound by the airline's expiration dates and voucher rules.
8. HOW TO REQUEST A CANCELLATION OR MODIFICATION
Cancellations — cancel online, right away. You do not need to email us or wait for business hours to cancel a booking. Sign in to your Unikaway account, or go to Manage Booking at www.unikaway.com/manage-booking and enter your booking reference and the email address you booked with. Before you confirm a self-service cancellation, Unikaway displays the current cancellation terms and the applicable refund amount, so you can see exactly what cancelling means before you commit. Cancelling online takes effect immediately. Any refund then follows Section 7 above: it is credited to your original payment method on the timelines described there, and cancelling online does not change those timelines.
Modifications, and help with a cancellation. To change a booking (dates, names, or travelers), or if you cannot find or cancel your booking online, contact our customer support team:
- Email: info@unikaway.com
Please include your Unikaway booking reference number, passenger name, and itinerary details. Requests sent by email are processed in the order received during standard business operating hours.
9. Support & Inquiries
If you need assistance with an existing booking or cancellation status, please reach out to us:
- Company Name
- Unikaway
- info@unikaway.com